Privacy Statement & Notice of Langham Calligraphy

We take safeguarding online privacy seriously. Please read the whole of this policy carefully as it sets out what information we may collect from you, how we may use it and your rights in respect of our use of that information. Please be advised that we are a company trading as Langham Calligraphy, our correspondence address is 24 Abinger Avenue, Cheam, Surrey, SM2 7LJ.

From time to time, we may need to change our privacy statement because of changes in our organisation, changes to legislation or in our attempts to serve your needs better. We will use reasonable efforts to publish any changes to our privacy statement in advance of the changes taking effect and always within five working days of any implemented changes.

Langham Calligraphy is responsible for collecting, processing, storing and safe-keeping personal and other information as part of providing a service and carrying out our regular business activities. We manage personal information in accordance with all relevant data protection legislation including the Data Protection Act 2018.

Any questions regarding our processing of personal data should be directed to us via email to claire@langhamcalligraphy.co.uk

 

SCOPE

Our Privacy Policy governs any kind of processing where we are acting as a data controller or co-controller (including collection, use, transfer, storage and deletion) of personally identifiable information (any information that may be used to identify a physical person, and any other information associated therewith) about natural persons. This policy applies to our processing of data collected through any means, actively as well as passively, from persons located anywhere in the world.

We are guided by the following principles when processing data:

1. We will only collect data for specific and specified purposes; we will make it clear at the point when we request your information, what we are collecting it for and how we are going to use it;
2. We will not collect data beyond what is necessary to accomplish those purposes; we will minimise the amount of information we collect from you to what we need to deliver the services required;
3. We will collect and use your personal information only if we have sensible business reasons for doing so, such as communicating to you with our newsletter which will contain relevant information about the work that we do, the services we provide and the offers available from time to time;
4. We will not use your data for purposes other than those for which it was collected, accepted as stated within this policy, or with your prior consent;
5. We will seek to verify and/or update your data periodically and we will accept requests from you for amendment of the data held;
6. We will apply high technical standards to make our processing of data secure;
7. Except otherwise stated, we will not store data in identifiable form longer than is necessary to accomplish its purpose or as required by law.

 

 

INFORMATION COLLECTED

The information we may collect about you could include, but is not limited to:

1. Personal details;
2. Lifestyle and demographic details such as gender and date of birth; and
3. Purchasing history and payment information.

 

We do not knowingly collect any special category data, such as health or medical conditions. Neither do we knowingly collect any data from anyone under the age of 18.

We will collect information from you when:

1. You sign up to our newsletter or mailing list;
2. You download an opt-in;
3. You purchase a product or course from our site;
4. You contact us for information via our website or social media channels, by phone or email;
5. You post on our social media channels;
6. You browse and use our site; and
7. You work with us in a commercial capacity.

 

We may use the information collected to:

1. Allow you to make a purchase from our site;
2. Send you our newsletters or provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
3. Ensure that content from our site is presented to you in the most effective manner for you and your computer;
4. Allow you to participate in the service you have chosen to do so;
5. Send you targeted emails and offers based on your shopping habits; and
6. Notify you about changes to our service.

 

INFORMATION SHARING & STORAGE

It is important to us that we protect your data. We will never sell or share your personal information with third parties. We will share and store it in the following ways:

1. If you make a purchase from our site then we may share your information with:

• • Partners, including postal services, in order to fulfil your order;
  • Social media sites (Facebook and Instagram) and search engines including Google in order to allow personal recommendations and specific advertising;
  • Payment and IT providers including our accountant; and
  • Any regulatory bodies as required by law.

 

2. If you provide us with your email address it will be stored, along with your first name and surname via Mailchimp. Mailchimp have their own privacy policy and will protect your data. You can find out more here: https://mailchimp.com/legal/privacy/

3. If you make a purchase from our site then your personal information will be captured. This will include your email address, first and surname, your card billing address and your payment information. We use WooComerce to process payments. WooCommerce will supply your personal information including your name and email address to us but WooComerce will never send us your financial information. You can find the privacy policy for WooCommerce, powered by Automattic, here: https://automattic.com/privacy/

4. WooCommerce is our purchase processor for all transactions on our site. Your payment will be processed by either Stripe, PayPal or Apple Pay, you will be given the choice at the point of purchase. Whichever payment processor you choose will capture your personal information including billing information. The payment processor will supply your personal information including your name and email address to us but will never send us your financial information.

You can find Stripe’s privacy policy here: https://stripe.com/gb/privacy

You can find PayPal’s privacy policy here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev

You can find Apple Pay’s privacy policy here: https://support.apple.com/en-us/HT210665 

 

LEGAL BASIS FOR PROCESSING YOUR DATA

The General Data Protection Regulation (GDPR) provides that processing of your data shall only be lawful if and to the extent that at least one of the following applies:

1. You have consented
2. For the performance of a contract
3. For compliance with a legal obligation which we must perform
4. To protect vital interests of your or another person
5. It is in the public interest
6. It is in the legitimate interests pursued by us or a third party

 

We collect data for the purposes set out in our policy above which is primarily to provide you with an online skill support and learning or shopping experience. In all circumstances we will have obtained your data because you provided your consent to share it, in some circumstances there will also be additional lawful reasons which apply.  Data is managed to ensure that it is either erased from our system when it is no longer required for the purpose for which it was collected, retained for legal reasons or minimised and retained.

LINKS FROM OUR SITE

Our site contains links to and from other websites which are operated by individuals and companies over which we have no direct control. If you follow a link to any of these websites, please note that these websites have their own privacy and terms of use polices. We do not accept any responsibility or liability for these policies. We advise you to check the policies for third party sites before you submit any personal data to the website.

MARKETING EMAILS

We will make it as easy as we can for you to opt out of unwanted communications, providing it does not restrict our ability to provide you with the primary service you have requested.

Please note if you wish to unsubscribe from any marketing emails that you have signed up for, you can do so by clicking onto the unsubscribe link on the marketing email that was sent to you or by emailing claire@langhamcalligraphy.com and putting “Unsubscribe” in the subject of the email. It may take 24 hours for this to become effective.

COOKIES, WEBSITE ANALYTICS & TARGETED MARKETING

We use website analytics to provide the best user experience and service to you and to evaluate and improve our site. We utilise third party data analytics service providers, Google Analytics and Facebook Pixel, to improve our visibility and to monitor website browser behaviour and navigation across our site.

These third-party data analytics service providers collect this information on our behalf in accordance with our instructions and in line with their own privacy policies. Our service providers may collect the following data about the way you use our site, which will almost always be anonymised and aggregated before reporting back to us:

1. Number of visitors to our site
2. Pages visited whilst using the site and time spent per page
3. Page interaction information, such as scrolling, clicks and browsing methods
4. Source location and details about where users go when they leave the site
5. Page response times and any download errors
6. Other technical information relating to end user device, such as IP address or browser plug-in

 

From time to time we may use the information collected about you to present you with targeted advertisements using platforms such as Facebook, Twitter, Google and/or Instagram.

From time to time, this site may also use cookies; small files of letter and numbers that are automatically placed on your machine – if you agree – to help our site provide a better user experience. Cookies do not typically include identifying personal information but cookies may also be linked to personal information which is stored about you.

We use cookies to retain your user preferences and to provide anonymised tracking data to third party applications including, Google Analytics, Facebook Pixel and Instagram Ads. These cookies are likely to be analytical/performance cookies or targeting cookies.

In general, cookies should make your browsing experience better. You may prefer to disable cookies for this site which you can do by disabling cookies in your browser. We suggest following the steps via the ‘Help’ tool of your browser. Please note that if you change your browser settings to block all cookies (including essential cookies) you may not be able to access some or all of our site.

Except for essential cookies, all cookies expire within a reasonable period of time.

CHANGES TO THIS POLICY & FUTURE PROCESSING

We do not intend to process your personal information except for the reasons stated within this privacy notice. If this changes, this privacy notice will be amended and placed on our website at https://langhamcalligraphy.co.uk/privacy-policy

We continually review our privacy practices and may change our practices, and subsequently, this policy, from time to time. When it does an amended privacy notice will be placed on our website at https://langhamcalligraphy.co.uk/privacy-policy

If you are concerned about how we are collecting, using and/or sharing your personal information, you can contact our Data Protection Officer Claire Langham via email claire@langhamcalligraphy.co.uk