Website Terms & Conditions


These Terms and Conditions set out how you (the User) can use this Site.

Please read them carefully.

Our Privacy Policy is set out in a separate web page and confirms how we use data relating to you and it forms part of these Terms of Use.

Separate terms and conditions will apply to purchases of courses.

These terms may change from time to time and the terms in force will be displayed on this page.

About Us and How to Contact Us

We are “Langham Calligraphy” founded by Claire Langham, a passionate and experienced designer specialising in calligraphy. We undertake private commissions including office signage, bespoke wedding stationery and much more. We also offer calligraphy workshops to support beginners and improvers with their calligraphy skills. We operate our business from 24 Abinger Avenue, Cheam, Surrey, SM2 7LJ. You can contact us in writing at that address or via email to

Site Use

In accessing and utilising this website,, in any way you are consenting to our terms and conditions as set out below.  Should you not wish to accept the terms and conditions of this site in full you should cease using this site immediately.

This website, , will be referred to as the “Site”.  All visitors to the Site will be referred to as “User” “You” or “Your”. As a user, you will be bound by these Terms of Use which may also be referred to from time to time as Terms and Conditions. The terms “We” “Us” and “Our” refer to Langham Calligraphy. Accessing and using the Site constitutes acceptance of the Terms of Use.

By using this Site you agree to the Terms and Conditions without modification. We reserve the right to amend the Terms of Use of this Site and on doing so we will update these Terms and Conditions.

This Site is intended for use by persons who are a minimum of 18 years old.

You must not copy, share or disseminate the information on this Site which is subject to copyright for which all rights are reserved.

This Site is created and hosted in the United Kingdom. Whilst it is intended that the Site will be accessible worldwide, we do not represent that the content will be available or appropriate in other locations. This Site is written in English and we do not take responsibility for any translations which are applied to this Site.

The content on this Site, and the associated social media channels (available on Instagram and Facebook via @LanghamCalligraphy) and email marketing, will include information on calligraphy techniques, skills and products used in calligraphy. All content is intended for informational purposes only. None of the content in emails or social media posts should be construed as specific advice which is bespoke to you. Specific advice can be provided in respect of individual products and we can provide a bespoke service for commissions which are handled on a one to one basis. The information shared is general and unless otherwise stated is not directed at any individual, whilst our social media and marketing may resonate with you our posts are not intended to be directed at any one person or circumstance.

In addition to these Terms of Business please be aware of our Privacy Policy and Course Terms which include key terms and are set out separately on our Site.

Site Operation

This Site is available free of charge.

We do not guarantee the availability of any Site or content. We reserve all rights to withdraw, suspend or restrict the content at any time for any reasons. Where possible, we will give you reasonable notice if the Site is to be suspended.

We do not guarantee that this Site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software and other appropriate systems and securities.

Privacy Policy

This Site has a Privacy Policy, last updated 9th June 2020. The Privacy Policy can be found at

Intellectual Property Rights

This Site contains intellectual property created and owned by Langham Calligraphy unless otherwise stated. The Intellectual Property includes all content on the Site. Content means any text, graphics, audio and video and also extends to the page layouts of this Site and any social media channels and emails. All photographs and videos on this website and the connected social media channels (@LanghamCalligraphy) are subject to copyright.

No permission is given to directly reprint or republish the Site content in part or in full without prior authorisation, acknowledgement and clickable links back to the original page or content source. Permission is granted for you to share designs on Instagram via the Story function only. All Stories must include a visible tag to @LanghamCalligraphy. If you would like to share one of our images or designs to your social media channel either as a Facebook wall post or an Instagram grid post, then you must seek our prior permission. At no point are you entitled to claim rights over our intellectual property.

Should you wish to utilise the content on this Site please contact Claire Langham via to make your request. You must receive written permission to repurpose, share outside of the above-mentioned remit, copy and/or modify any content on this Site, or content which is shared to you by email or on social media.


The information on this website is intended for entertainment and information purposes only and does not constitute bespoke advice. The information on this Site is provided without any representations or warranties, express or implied.

The information on this Site is for private and domestic use only. The Site is not to be used for commercial purposes and we have no liability to you for any loss of profit, loss of business opportunity or business interruption.

From time to time recommendations may be made in respect of certain products which you may wish to use. Whilst we only recommend products which we consider to be of high quality, we do not accept any liability for the performance or quality of any products which you purchase from us or any third-party suppliers and at all times you should follow the relevant guidance in respect of the product use and storage.

All products should be used in accordance with the main purpose and kept away from babies and children. Care should be taken when using ink and ink-based products and should be used in accordance with manufacturers’ instructions. 

Although reasonable efforts are made to update the information on this Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.

Viewing the information on this Site does not constitute a contractual relationship between you and us.

Nothing in this disclaimer will:

(a) limit or exclude any liability for death or personal injury resulting from negligence;

(b) limit or exclude any liability for fraud or fraudulent misrepresentation;

(c) limit any liabilities in any way that is not permitted under applicable law; or

(d) exclude any liabilities that may not be excluded under applicable law.

This Site may contain links to other sites. These sites are not under our control and we cannot be responsible for any actions or events arising from you following any links from this Site. Links are provided for informational purposes only and should not be interpreted as approval or endorsement by us.

Any comments on our social media channels are not endorsed or verified by us. We are not responsible for the comments on our social media channels which are made by third parties. Should we become aware of comments which are likely to be distressing we will remove them.

Loss or Damage

Notwithstanding any of these terms, we do not intend to exclude or limit our liability to you where it would be unlawful to do so. We do not exclude or limit liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

We have no liability to You for any loss of profit, loss of business, business interruption or loss of business opportunity. To the maximum extent permissible at law, our aggregate liability to you in connection with these terms howsoever arising in contract, negligence or otherwise, is limited.

If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation up to the value of the products purchased.

Terms of Purchase

Langham Calligraphy provide digital downloads and online courses. The detail and information for each course is provided on the pages where the course is available for purchase and is also available on our Course Terms page. All courses are subject to the refund information set out below.

In addition to online courses, we also provide bespoke commission services. Please contact us by email to discuss your requirements and the applicable fees. We will work with you and within your timescales to create something to fit your needs. Our standard way of working is set out below.

Our fees are charged in phases; firstly, there is an initial design consultation fee. During this phase we will agree a scope of work and the specifications for your project, including timescales for delivery and the applicable delivery charges.

The second phase is the development stage. Depending on the scope of your project there may be additional fees. During this phase we will create your design in an electronic format for you to review and approve or provide one round of feedback comments for changes.

The final specification will then be confirmed to you in writing. At this point a further fee may be required depending on whether you are purchasing an electronic or physical product.  Once the final payment is made, we will begin the production process and we will not be able to provide a refund on bespoke commissions as they are a made to order purchase. Should you need to make any amendments to your order once placed, or have any queries about your order once received then you should contact Claire by email on

Cancellation, Refund and Returns Policy

You can always cancel your purchase with us but your right to a refund will depend on what you have bought, your status as a purchaser, whether there is anything wrong with your purchase, how we are performing and when you decide to cancel your order.

All refunds are provided in accordance with your statutory rights.

We reserve all rights to discontinue the sale of any products or courses for any reason without prior notice. In such circumstances where a course has been purchased but it cannot go ahead a refund will be provided.

  • If you make a purchase as a consumer at an in-person event then you are only entitled to a refund if the products you purchase are not of satisfactory quality, not fit for purpose or do not last for a reasonable length of time.
  • If you are purchasing from us as a consumer (rather than a business) then you have the following rights to a refund when purchasing online:

Live-Led Course and Product Refund Policies:

In accordance with Distance Selling Regulations, if you are purchasing any products or live-led courses from our site you have the right to cancel purchases which are not digital downloads and obtain a full refund within 14 days from the date of purchase.

Refund requests should be made in writing to and a full refund will be provided within 14 working days from the date of the request or the date of any returned goods, whichever is longest. Should you consider that you have grounds to obtain a refund outside of the 14 day cancellation period you should email to set out your refund request.

If you have already been sent your starter kit or any products and then seek a refund you must return the kit and/or any products unopened and unused to 24 Abinger Avenue, Cheam, Surrey, SM2 7LJ. You are responsible for the cost of any returns and for the safe return delivery. No refunds will be provided if products are not returned or are have been used.

Learn Calligraphy in a Month

As you are purchasing digital content which includes data which is produced and supplied in digital form you are not entitled to a refund apart from in limited circumstances.  In purchasing the digital course, you are waiving your rights to a refund unless the statutory circumstances for refunds are met.

Should you consider that the digital download is faulty for any reason then please let us know immediately and a further copy will be provided. Should you have any concerns or questions please contact Claire on

It is always our aim that you will be fully satisfied with your purchase. Should you have any questions about your purchase we will be happy to assist.

  • If you are purchasing from us as a business then you have the following rights to a refund:

When you make a purchase from our site in a business capacity, you do not have the right to a refund if you change your mind in the first 14 days following purchase. Your rights to a refund are limited to situations where the product you have bought is faulty or misdescribed. In such circumstances you may have the right to cancel the order or to get the product repaired, replaced or the service re-performed or to get some of your money back. Please contact us by email to discuss any refund requests.

Jurisdiction and Dispute Resolution

These Terms are governed by the laws of England & Wales. The Courts of England & Wales have exclusive jurisdiction for any matter and proceedings arising out of the use of this Site. Should you purchase from our Site or enter into a contract with us at any point please be advised Langham Calligraphy reserve the right to refer all disputes to mediation in the first instance.

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